Create specialized branch staff primarily focused on member experience and onboarding.
Expand member services to allow 24/7 access.
Expand faster with a lower cost structure than traditional branches. Reduce overall transaction cost. 54% of membership perform a transaction in a branch monthly
Turn technology development into a core competency.
Tyler Beck, COO Five Star Credit Union
In 2022, Five Star staff closed $25M in loans by having deeper financial conversations and creating meaningful relationships
“Will never buy a traditional ATM again”
Sean Farrell recently sat down with Tyler Beck, SVP and Chief Operating Officer of Five Star Credit Union to discuss their ITM journey.
In this Q&A conversation, Tyler shares the most important lessons Five Star has learned over the past five years of transforming the branch dynamic and member experience through next-generation ITM technology.
Complete this form to connect with a member of the QDS team.
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