Create specialized branch staff primarily focused on member experience and onboarding.
Expand member services to allow 24/7 access.
Expand faster with a lower cost structure than traditional branches. Reduce overall transaction cost. 54% of membership perform a transaction in a branch monthly
Turn technology development into a core competency.
Tyler Beck, COO Five Star Credit Union
7,000-10,000 transactions per branch/per month
93% of all branch transactions performed by ITMs
70% - 75% of transactions are performed via drive-thru ITMs
“Will never buy a traditional ATM again”
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